Terms & Conditions

These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.madebylace.com website (Website) to you. Any reference in these Terms to we or us refers to Getting Personal Limited.

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These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.

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We recommend that you print a copy of these Terms or save them to your computer for future reference.

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These Terms may be amended from time to time as set out in clause 9 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 26th November 2023

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1. Information about us

 

1.1 Made By Lace a small family run business located in the south of England, 20 Hall Hurst Close, Loxwood, RH14 0BE

 

1.2 Contacting us

 

• General

  (a) If you wish to contact us for any reason, our contact details are as follows: 

  • (i) Trading address: Made By Lace, 20 Hall hurst Close, Loxwood, Billingshurst, RH14 0BE, United Kingdom

  • (ii) Our enquiry form at: https://www.madebylace.com/contact

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Cancellation

(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 11 below in relation to the options available to you.

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How we may contact you

(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.

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Communications between us

(d) Any references to "writing" or "written" in these Terms includes email.

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2. Our Products

 

2.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

 

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary from the specification set out in the order.

 

2.3 The packaging of the Products may vary from that shown on images on our Website.

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3. Clothing

 

3.1 When trying on any Products which are clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the Product. We will be unable to accept the return of any Product where there is evidence that these instructions have not been followed. The Product should be returned with its original packaging.

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4. Use of our Website

 

4.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.

 

4.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

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5. Registration

 

5.1 To register with the Website you must be over 16 years of age. 

 

5.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

 

5.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

 

5.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.

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6. How we use your personal information

 

6.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

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7. Legal requirements to order from us

 

7.1 We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.

 

7.2 If we discover that you are not legally entitled to order certain Products, we reserve the right to cancel your order and will not be obliged to complete the order. We also reserve the right to cancel your account facilities immediately. If we cancel your account or your order, we will immediately refund to you any money that you have paid in respect of Products that we will not deliver to you.

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8. Ordering from us

 

8.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.

 

8.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 8.3 below.

 

8.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when we post the Products to you.

 

8.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 15.4), we will inform you of this by email and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all. If you have ordered a Product and you have paid a specialised delivery charge and we cannot deliver that Product, we will refund the specialised delivery charge irrespective of whether or not that Product is part of a larger order. Please note if a specialised delivery charge applies to a Product this will be made clear to you on the shopping basket page of our Website.

 

8.5 We may refuse to accept an order:

• (a) where Products are not available;

• (b) where we cannot obtain authorisation for your payment;

• (c) if there has been a pricing or product description error;

• (d) if we cannot meet your requested delivery date;

• (e) if you do not meet any eligibility criteria set out in these Terms;

• (f) if the order is to be delivered outside of the United Kingdom;

• (g) if your order for Products which we have personalised or customised for you (Personalised Products) contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; and/or

• (h) if we believe your order is for commercial or other non-domestic concerns.

 

8.6 We reserve the right to brand all of our Personalised Products.

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9. Our right to make changes to these Terms

 

9.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.

 

9.2 Every time you place an order with us the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.

 

9.3 Certain provisions of these Terms may be superseded by expressly designated legal notices or terms and conditions located on particular webpages of this Website.

 

9.4 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

9.5 If we need to revise these Terms in relation to orders placed by you but not yet delivered, we will contact you to give you reasonable advance notice of the changes and give you the option to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

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10. Changing or cancelling an order for Personalised Products

 

10.1 If you have placed an order for a Personalised Product, you will only be able to change or cancel your order in the following circumstances:

• (a) Unless you have selected the next day delivery option (see clause 10.1(b)), you will have 30 minutes from the time that you place an order for a Personalised Product to change or cancel that order. After the 30 minutes have passed, a Personalised Product will be sent for production and you will not be able to cancel or change that order (see clause 11.2(a)). Your 30 minutes will run from the time that you place your order and will run outside of normal business hours.

  Example: if you place an order at 6.00pm on a Friday, you will have until 6.30pm on that same day to contact us to attempt to cancel or change your order for a Personalised Product. After 6.30pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product.

• (b) If you have opted for next day delivery, your order must be placed before 2.00pm to receive a Product the next day. If you place your order for a Personalised Product at 12.00pm or earlier, your 30 minutes to cancel or change your order will run in the same way as outlined in clause 10.1(a) above. In the event that you place an order for a Personalised Product after 12.00pm, you will only have until the 12.30pm deadline to cancel or amend your order.

  Example 1: if you place an order at 9.30am on a Tuesday, you will have until 10.00am on the same day to contact us to attempt to cancel or change an order for a Personalised Product. After 10.00am, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product.

  Example 2: if you place an order at 1.30pm on a Thursday, you will have until 2.00pm on the same day to contact us to attempt to cancel an order for a Personalised Product. After 2.00pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product.

 

10.2 To change an order for a Personalised Product, please follow the instructions and link provided to you in the email acknowledging that we have received your order which will allow you to amend the personalisation and/or delivery address. Please note you will only be able to change the personalisation within the time periods specified in clause 10.1 above.

 

10.3 To cancel an order for a Personalised Product, please contact us within the time periods specified in clause 10.1 above using one of the methods detailed in clause 11.5 below. 

 

10.4 Please check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend in accordance with clause 10.1 above.